Incompetent Boutique and Retail Management - Sales Assistant Swarovski Employee Review

1.0
22 Jun 2019
Recommend
CEO approval
Business outlook

Pros

The remuneration is very good.

Cons

I can only talk about my experience at this company and I really hope there aren't a lot of people with the same unfortunate experience as me. I worked at a Swarovski boutique for almost 5 years and I still suffer from burnout caused by my boutique manager. I did everything for the company including working extra hours on holidays, weekends and days off without adequate paying and I was even told by a district manager that that was expected for someone in my position. I had extra work responsibilities caused by an incompetent and unreliable boutique manager, who didn't care about anything but used her power to abuse her employees and getting things done. We complained about her to our district manager and her response was that we could either get along with it or get out! The company "respect" their management so much they don't even bother to evaluate them effectively. My boutique manager didn't care about the company, she didn't had our employee's schedule or even our sales goals on time.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We have read your review and your concerns. At Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s everchanging world. Please be assured your feedback was shared with Global HR. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future endeavors.

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4.0
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Pros

great introduction into luxury retail, great sales training, coworkers are very friendly, management really cares about you and is very nice but can get rude when stressed. generally a nice place to work, clean, very easy job overall, you make team bonuses which raise hourly to as much as 22 and hour

Cons

micromanaging from corporate, disorganized management, moderate turnover, things get stressful but also fun during busy seasons

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