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      Swarovski

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      Swarovski reviews

      Amazing people, horrible management - Senior Sales Consultant Swarovski Employee Review

      3.0
      21 Nov 2021
      Senior sales consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Super close-knit team - got on so well with my colleagues and was devastated to leave them, made friends for life! Good discount Lots of opportunities for overtime Flexible scheduling - very understanding with college and personal commitments

      Cons

      Horribly understaffed - upper management had no interest in properly staffing the store which meant everyone was under pressure and staff members were constantly on call if people had to call in sick Really bad upper management - everyone outside of the actual store management (ie district and regional managers) is completely clueless about how things are actually run on the shop floor No staff appreciation - no recognition for long-time staff, never felt like anyone appreciated me going above and beyond Meaningless contract hours - on a 12 hour contract working at least 25 hours a week due to being understaffed, but meant I got paid half my usual wage when on annual leave

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      Swarovski Response
      4y
      Thank you for your review. We want to ensure you that your concerns will be shared with upper management, as this kind of feedback is crucial to the improvement of our company. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, heard and listened to. And that they belong. We’re sorry you did not experience that. As always, we wish you all the best in your career and private life.

      Explore other reviews about Swarovski

      5.0
      12 May 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

      Cons

      Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

      4.0
      26 Jun 2026
      Salesman
      Recommend
      CEO approval
      Business outlook

      Pros

      great introduction into luxury retail, great sales training, coworkers are very friendly, management really cares about you and is very nice but can get rude when stressed. generally a nice place to work, clean, very easy job overall, you make team bonuses which raise hourly to as much as 22 and hour

      Cons

      micromanaging from corporate, disorganized management, moderate turnover, things get stressful but also fun during busy seasons

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