Hard to summarize in few words: simply not an healthy company - Anonymous employee Swarovski Employee Review

1.0
22 Feb 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

For individuals seeking a stable position similar to a postal service role, this organization may suit your needs. However, opportunities for advancement, engaging challenges, and career development are non existent. It's a setting where one can blend in and simulate productivity through countless daily calls that lack substantive content. Many are part timers and leave at 4 pm.

Cons

- Career advancement: you will only get promoted if a person leave or if you are at the right place at the right time not if you are qualified. but simply because promoting you is much cheaper than looking for external talents. - Lack of talents: benchmarks are very low, people are demotivated and simply are not able to think out of the box, or to go the extra mile or solution driven. - Internal resources: there are no resources, no clear strategy nor process. This leads to lost sales and client frustrations. - Lack of welfare: the company is in the middle of nowhere. company´s welfare? their terrible canteen. Impossible to retain talents. - Leadership: what leadership? with the exceptions of one or max 2 individuals the rest are only thinking about themselves, they are not inspiring nor they know how to empower a team.

Explore other reviews about Swarovski

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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