Couldn't wait to leave - Sales Associate Swarovski Employee Review

1.0
3 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Good insurance! I will give them this

Cons

No life balance it's all work depsite them trying to act otherwise, I was told directly the only guaranteed days off I get are essentially days the shop would be forced to be closed (Example Christmas Day) Swarovski talks a lot about allowing their employees to be unique and individual but that's very untrue considering at my shop we aren't even allowed to paint our nails. Low pay for demanding to monopolize all of your time, doing things not listed in job posting Gave me a penny raise despite consistent positive performance reviews. The quality is plummeting and I've had products break right infront of customers multiple times. Interesting considering they've raised pirces 3-4 times this year already. I had a week in my shop where we'd seen maybe 50 people total and they demand higher and higher sales. Always somehow the in store people's fault that traffic is low. Corporate gets paid triple what we do, multiple vacations, and entire weeks of holidays off yet in store employees expected to sacrifice their entire lives for horrible pay. Basically lying to customers are encouraged not shocked though it's luxury sales. (Eco friendly, 'nickle free, etc etc etc) I could go on forever but I couldn't wait to leave. Steer clear unless you're desperate and have no other options.

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Swarovski Response
1y
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. We will do our best to use your review for the improvement of the company. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, heard and listened to. And that they belong. We’re sorry you did not experience that. We want to ensure you that your concerns will be shared with upper management, as this kind of feedback is crucial to the improvement of our company. As always, we wish you all the best in your career and private life.

Explore other reviews about Swarovski

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great introduction into luxury retail, great sales training, coworkers are very friendly, management really cares about you and is very nice but can get rude when stressed. generally a nice place to work, clean, very easy job overall, you make team bonuses which raise hourly to as much as 22 and hour

Cons

micromanaging from corporate, disorganized management, moderate turnover, things get stressful but also fun during busy seasons

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