High Potential - Head Of Customer Success Synctera Employee Review

4.0
20 Mar 2022
Recommend
CEO approval
Business outlook

Pros

People. Synctera started from their beginnings of being "human-first", which means they have a strong desire to acknowledge and appreciate that people are more than just a work product or defined by the quantity of output. You see traces of this throughout the day-to-day engagement across the organization, and you have leadership that practices empathy in the most human ways. Nice Team. I have worked at many tech. companies and Synctera is at the top of the list with having found a way to continually hire wickedly passionate and smart, but equally decent and nice, talent. Vision and Purpose. Synctera's vision is to be a marketplace for Banks and FinTechs to come together in partnership under one platform of services. In doing this, Synctera aims to be at the center of empowering livelihoods through unique financial service experiences. This vision and purpose deserve a place in the world, and it is evident with every Syncterian you meet they are driven to make this happen.

Cons

Speed to Market. Because of the rate by which the leadership wants to grow the business and expand service offerings in the market, this has proven challenging across the organization. This has created challenges with prioritization and with ensuring high-quality output. However, due to the transparent culture, multiple teams have raised this and leadership has recently recognized the need to pivot and adjust. Work-Life Balance. Synctera is a start-up, and thus the notion of a 40-hour workweek is non-existent. I wouldn't necessarily say this is a 'Con' if you thrive in an environment with constant pivots - extreme deadlines - and continually experimenting with new ways to do things. I will say, though, leadership communicates a strong desire to be self-regulated and recharge, often.

Explore other reviews about Synctera

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast paced, always something new to learn. Leadership has drastically improved. Good partnership with product and engineering.

Cons

Can’t get out of it’s own way, prioritization issues

1.0
7 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Get paid while you look for a better job

Cons

This company does not offer a market-standard salary. If you attempt to negotiate, the HR representative immediately responds with comments like, “If you decide to look for another job, we will understand,” even before you start the role. The overall tone feels negative from the beginning. In my experience, the role can also be quietly eliminated later when the company “changes plans,” which effectively results in being laid off.

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