DO NOT WORK HERE! - Mobile Expert T-Mobile Employee Review

1.0
6 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Ever since the sprint T-Mobile merger, this whole merger is an absolute joke! There is no training, management doesn’t give a f about anything and does not care about employees or how the stores are run! I would never recommend working here! They are very heavy on part time so you will never get a full time position because they are cheap and only care about the big guys pay! They don’t care about retail Employees! There is absolutely no training on T-Mobile systems for sprint employees! YOU WILL BE VERY MICROMANAGED! Do not work here! Do not apply here you will regret it! Do not believe these other reviews! They are fake!

Cons

You can’t make money if you aren’t being trained! They do not Listen to employees who speak the truth! They are scared! Pay and hours suck! They hire managers who sit on their butts all day and don’t do a dang thing all day! Just sit there and do nothing! These managers are supposed to be running a training store but have had no training themselves! All these fake reviews because T-Mobile is scared because employees are dropping like flies! I will not quit and I will wait to be fired or laid off to collect unemployment since I know and see everything that goes on and it is all documented! I will write a book once this happens! I have screenshots documentation that has been sent to hr voicemails proving this company does absolutely nothing!

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5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No micromanagement, Good work life balance, No commission cap

Cons

You have to go D2D in this role

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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