Not the same company I started with, going downhill fast!!! - Retail Store Manager T-Mobile Employee Review

2.0
4 May 2010
Recommend
CEO approval
Business outlook

Pros

Benefits, PTO, Employee Discount. Overall the company is great, but middle management tends to get in the way a lot.

Cons

MICRO MANAGEMENT to a level I've never experienced before in my life! They tell you to run your store as if it were your own business, and then they give you a 100 step plan that needs to be followed. If your store is last in numbers they will try to change your methods, but if your store is number one in the whole market, they will also try to change your methods. They keep changing their mind and telling you to do something one week and then completely change it the next week, and then change it back the following, and then change it again in two weeks. FRUSTRATING! Also, company added a new value called "Stay Scrappy" and boy oh boy, are they getting cheap! Cutting labor budget, not giving us pay raises one year, ending All Hands meetings which I looked forward to attending to replace it with 6 times a year store meetings. I used to love coming to work, now I hate it and I go home crying at least once a week, only to be called at 11:30pm by my boss to do more work.

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5.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good company the best suoer

Cons

Really good benefits and leadership

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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