Not bad pay, but not a great work environment. - Customer Service Representative III T-Mobile Employee Review

2.0
7 Jul 2010
Recommend
CEO approval
Business outlook

Pros

They do have a very good compensation package if you are just entering the workforce. If you have no college degree or limited college, it would be very good compensation. There is a good amount of ways you can move up in the company; however, you must meet their criteria for performance.

Cons

Very low service levels now that the service partners have been eliminated. It is not so much a problem that we have job security, but it is a problem when your meetings, coaching, and trainings are canceled because of it.

Explore other reviews about T-Mobile

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Love the environment and pay

Cons

The customers are what make you or break you, the choice is yours.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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