Despite the award- Its not the best place to work - Anonymous employee T-Mobile Employee Review

1.0
7 Jan 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Stock is great, depending on where you are, the pay can be decent as well

Cons

Leadership is overbearing, untrusting, egotistical, and plays favorites. Jon Frier's organization is unnecessarily competitive and deplorable; Leadership is constantly trying to guess what Jon wants instead of listening, which causes panic and anxiety. As a result, everyone is always scrambling, causing the IC roles to create and recreate the same work repeatedly, wasting hours on pretty PowerPoint presentations that often aren't even used. Leadership is less focused on the actual results or problem-solving. When Ami Silverman and Bob Hildebrant ran the team, this was not an issue; they both were approachable, listened, and eager to reward IC roles when they went above and beyond. Jon says he's interested and cares but then makes pithy comments on his calls that demotivate most teams. Holding an hour + call every Friday that he is frequently late to and the teams are required to join, most of the time, these calls are self-serving rants that take away valuable working time. Many directors quickly throw IC roles under the bus for not performing. Meanwhile, the ICs are trying to deal with misdirection, poor guidance and feel that they are constantly competing with their peers. I had a leader tell my entire team that she thought we were talking behind her back, and we needed to stop doing that during a yearly planning meeting... Having an intro like that to a meeting killed any joy and made it hard to connect as a group. The last year+ I was at T-mobile, my entire team sent negative employee surveys for several quarters in a row. The surveys specifically called out how poorly leadership was managing things. Our Sr Director pulled us into a series of 90 min meetings and put the frustrations and inconsistencies in her leadership that we shared in hopes she'd specifically change back on us as if it was our fault and our problem. She then pushed us to fix the issues that we called out; there was 0 accountability for any team's complaints or frustrations with her. Those who were very vocal about issues hoping there would be change, were subsequently laid off, citing role elimination, but reqs for the same roles opened after the layoffs. This is the same leader who seems super friendly and sweet but also forced a Sr. Manager to move "frumpy" looking workers to less visible locations in the office and makes rude comments about people's physical appearances. I am seriously disappointed in how many years I spent at this company thinking it was ok to be treated so poorly. Seriously, T-Mobile is not worth it.

Explore other reviews about T-Mobile

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No micromanagement, Good work life balance, No commission cap

Cons

You have to go D2D in this role

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

182
avatar
T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
See reviews by: Helpful|Rating|Date|All