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      T-Mobile

      Engaged employer

      T-Mobile reviews

      They only care about metrics - Customer Service Representative (CSR) T-Mobile Employee Review

      1.0
      24 Jan 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay, PTO and WFH but only 2 days a week.

      Cons

      Everything else. The most soul sucking job I have ever had. They only care about numbers. T-mobile doesn't want thier customers to call customer care. They grade us on how many times a customer will call back. Next month it will be some new dumb metric for the (ones who are off the phones) leaders to nitpick.

      Explore other reviews about T-Mobile

      5.0
      14 May 2026
      Business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great working environment bonus after 5 years

      Cons

      None! Loved the company and opportunities there

      2.0
      24 Jun 2026
      Retail store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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