Pros
Pay and health benefits are a pro but there are many other jobs that pay similar also. Work within teams, build friendships and have people you can vent to when customers are too much.
Cons
The culture is poor. reps are encouraged to lie to customers to get meet quotas. Leadership is very immature all around also. Working for tech companies and as a contractor for the government in comparison felt like high schoolers were given position of leadership with not much training or direction. Trust me they are not high schoolers just incompetent, pressured, and lack empathy. Most people who are there are not bad people. You can work there and have a good experience. Just keep your head down dont do too good or too bad as you may put a target on your back. I've seen it happen to countless people. Going back to the culture because it is no secret how Tmobile and its leaders operate at this location in Charleston SC. Its a call center so at anytime a big shift in business can have hundreds of people be fired.