Pros
They do offer a lot of options to be involved with the company (different social groups/sports teams). They will have certain events with food, offering wellness checks, as well as massages. Open cubicle work environment. Cheap options for lunch. Job is fairly easy as within a few months you learn all the types of calls you will receive as well as how to answer them. If there happens to be a random irregular situation you can easily contact a help line who will walk you through it. Good pay for sitting and taking calls all day. The supervisors are very nice and available to help you on calls or stand up for you when a caller is upset and verbally abusing you. I felt the company and supervisors were very understanding of mistakes.
Cons
You have to be on the phones for 1 year before you can advance to another position, non-negotiable. Advancement is limited within the call center side of things. Even if you've been on the phones for 1 year, it's very unlikely to really move to another position due to how many other reps are trying to advance. Highly competitive. Strict adherence to metrics (call times/when you're on and off). Due to the call center environment, you have very little time to read emails to even be informed about the involvement pros I listed above, and much less time to even partake in those activities. You'll be forced to work a lot more overtime than you're expecting while senior management is leaving early. Job is sort of mundane as you get used to the same type of call and hope you don't get an angry person who doesn't understand that investments fluctuate with the market and take out their anger on you or the company. Some of the correspondence sent out to participants has confusing vocabulary for the recipients which drive up call volumes and often times frustrate people as they think their account is being manipulated due to fund changes or an address change being called a "transaction" on their account. Not much of an ability to make an impact on the backlines of the company and feeling like just a small cog in the system. The only way to offer feedback is to email your supervisor who will send it up and you'll never hear back.