Pros
The only pro with this department is the Licensing Opportunities
Cons
AVOID THIS DEPARTMENT AT ALL COSTS. The job is FAR more complicated and detailed than what it pays. You can learn one department and be promoted in a phone group much quicker. You'll also make more money on phones. It takes forever to get up and running with the studying for the licensing and learning to write on your own. Most people run like the wind after being here for a year because the environment is so toxic. MANAGEMENT - Management is horrible! None of them are well versed in writing so they're useless. They also don't know the different departments in order to assist you with questions. TRAINING - There really is no training on the writing part. Or the different parts of the business they support. They may put you through that department's new hire training but you're pretty much on your own. Once you learn how to do something they just keep piling the work on. MAJOR MICROMANAGEMENT - They micro manage everything you do down to where your mouse is on the screen and how long the screen is idle. There's more freedom in the phone groups which makes no sense. MANDATORY OVERTIME - Be prepared to work 1-2 hours of mandatory overtime most days of the week. They're also always so short staffed that you can't get time off when needed. PHONE CONTINGENCY - If you came from an internal phone group and phones are busy, be prepared to be shipped back over there at a second's notice to answer phones.