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      TAL

      Engaged employer

      TAL reviews

      Run for the hills! - Customer Service Representative TAL Employee Review

      1.0
      16 May 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Colleagues were nice. Made new friends and work from home arrangement was great.

      Cons

      Low paid, ridiculous systems (multiple access required for simple tasks), terrible management, extreme micro management of frontline staff & bullying by certain leaders, lack of support and ridiculous training (nearly 3 months to train for frontline role) and the trainer didn't even show up until 10-10.30am without giving trainees notice who had started at 9am. All Team Leaders leave around 5-6pm whilst new staff left on their own until 7pm without support. I wonder if the CEO knows how bad it actually is as I believe there is a high attrition rate.

      avatar
      TAL Response
      2y
      We're sorry to read your review of TAL. We take all feedback seriously and will ensure your comments are shared with the relevant leaders at TAL. You can also contact peopleandculture@tal.com.au to discuss this further.

      Explore other reviews about TAL

      5.0
      17 Aug 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      TAL has been a great place that is a large company in the industry but also feels close-knit on the inside. Opportunities are given to those that seek it. People are candid and passionate about their work.

      Cons

      Like most financial companies, change can be slow but progress is always happening. Sometimes there can be a dull in communication between management and teams.

      avatar
      TAL Response
      4y
      Thanks for sharing your view of working at TAL, we're proud of our company culture and that our people show passion in the work they deliver! We will ensure your feedback is passed on to the relevant leaders at TAL.
      5.0
      16 Mar 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supports their staff - even during a lot of turmoil in the industry

      Cons

      Some parts of the business are a little siloed

      avatar
      TAL Response
      5y
      Thanks for sharing your feedback, we appreciate you taking the time and glad you had a positive experience!
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