2.0
28 Jul 2016
Anonymous employee
Former employee
Calgary, AB
Recommend
CEO approval
Business outlook
Pros
Fun, friendly people. Clean work environment. Good coaching and quality assurance. Good starting compensation and benefits.
Cons
Soul-sucking work. Shady policies from upper management. Almost non-existent work/life balance. Everything is constantly tracked. Getting a shift covered/traded can be difficult. Lack of training for off-shore reps leading to several misdirected calls and wasted time. Limited options to assist customers.