Employes in the PSG are the most dissatisfied in the company - Anonymous employee TIAA Employee Review

3.0
3 Apr 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fairly good benefit package, decent salary, pension plan

Cons

In the PSG there is ALOT of MANDATORY OT, often on short notice. There is often weirdly worded emails sent with the consequences of not going into the office due to inclement weather. They supposedly follow the "Lean" process and use problem solving steps but it is not really used properly. Employees are encouraged to speak up with ideas but are punished as complainers, having a negative attitude or even having their idea stolen if they do. There is a lot of playing favorites that happens with the same employees being chosen constantly for projects and other perks. Management is constantly in meetings trying to come up with new schemes and to justify their existence. Most management has no idea what job functions their direct reports actually do. The computer systems are in great need of improvement. There are still programs on IE6. To do your job properly you must navigate through 4-5 systems for one small issue. They are in the middle of an upgrade but that will take awhile. I think the company has its heart in the right place, but some management really spoil it. The bonus calculation is impossible to understand and I'm a math major; two consultants can be rated the same and have $3-5k difference. There is no posting of a pay scale so you have no way of knowing where you stand unless HR tells you.

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5.0
25 Jun 2026
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CEO approval
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Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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