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      Technical Agent and Customer Support - Technical Support Agent TP Employee Review

      3.0
      11 Mar 2017
      Technical support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Honestly, it was you get. I've met a lot of great, fun and sweet people here (the people working there are definitely the things that keeps you going), and there seems to be a really good sense of teamwork. They give you adequate training - but the best way to learn for me is just really learning by doing. If you don't have great expectations then you won't be disappointed.

      Cons

      It can be demanding in the sense that "goals" seem to be very ambiguous and work guidelines seem to be blurred at times, but I guess you will experience this sort of thing in most work places. Some might feel like that work gets repetitive quickly, but if you have the right skills and you're able to motivate yourself, you can move around within the different sections and maybe grow with time.

      avatar
      TP Response
      7y
      We take pride in making this a great place to work for our employees while adhering to the company's rules and policies to ensure that standards are met. We make sure to provide our employees competitive incomes with additional incentives and bonuses to motivate them to work well. Hope you can share this with us via http://bit.ly/TPHR-newform so that we can investigate what happened. Thank you.

      Explore other reviews about TP

      5.0
      24 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

      Cons

      Some days calls can be back to back with no time to breathe

      3.0
      16 Jun 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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