Worst I've been with - Call Center Agent TP Employee Review

1.0
16 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Strategic location, easy to commute

Cons

Poor facilities, internet lags, old computers, dirty toilets, pest infested building ( flies, cockroach, rodents, ants ) i am surprised there are no snakes, too much office politics, open door policy is discouraged, constant policy changes, management manipulates everything, from stats to surveys to salaries. Salary dispute every month. Due process does not exist. Management is clueless of labor laws and employee rights.

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TP Response
7y
We are sorry to hear about this. We'd like to help you resolve this. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly. Thank you and best regards.

Explore other reviews about TP

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good company to get your license.

Cons

Benefits aren't that affordable. Metric heavy

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TP Response
7h
We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your feedback helps us continue to improve and grow.
3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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