Underpaid, soul-sucking and meaningless. - Customer Service Representative TP Employee Review

1.0
6 Mar 2019
Recommend
CEO approval
Business outlook

Pros

You can dress whatever you want. Free housing.

Cons

This job is meaningless, repetitive, lacks challenges and could be probably done by a bot. On the first day they tell you will be evaluated for your attitude, not for your performance - which just means there are no objective evaluation criteria and supervisors get to decide who's good and who's not based on sympathies. Workplace bullying is not discouraged. Supervisors and employees do it all the time. Trainers do it, too. The training took six weeks and was useless: we did not have access to the tools and did not learn anything. It was outrageously boring and pointless - imagine 8 hours per day of seeing the same PowerPoint slides on repeat because we have already seen them all but the training should be long six weeks (why? Nobody knows). Once on the workplace, it was even worse. Nobody knew anything. The entire office did sales in the wrong way for two months - because nobody, including supervisors and trainers, knew the right way. HR support is useless. I am still waiting for the documents relative to my Portuguese residence - six months later. Also, nobody checks the quality of the Quality. If you receive a bad feedback for the wrong reason - and even the quality person agrees with you - you have no way of changing the feedback, and of course that will reduce the bonus. Ah, the "bonus". Imagine selling thousands of euros per month of stuff and only getting a maximum of 300 euros. That's the "bonus". My salary was 200 euros lower than the job offer I got. I knew after moving to Portugal. Severely underpaid. Lisbon rental market is expensive (they paid me 650 euros, but a room in Lisbon costs at the very least 300 euros per month). They offer housing, and that's the single only good thing of working there. They lure you into relocating speaking of great benefits and great activities (Free surfing lessons! Free language lessons!), but there are thousands of employees and only a couple dozen of seats. Good luck! But the worst part of it was the attitude. Classic, old-fashioned corporate bullsh*t all over the place. Nobody cares about what you know or can do, just smile enough and be nice and everything will be okay! Dumb. Dumb. Dumb. Again, meaningless, repetitive, lacks challenges and could be probably done by a bot. If you're better than that, only come for a couple of months, get to know this beautiful city, find a better job and say goodbye to this thing. I would never return, not even for 10 times that ridiculous salary.

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TP Response
7y
Your concern is very alarming. We are sorry to know about this and we would like to make it up to you. Kindly share this with us via http://bit.ly/TPHR-newform in order for us to conduct an investigation. Thank you.

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-Working from home -Great hours -Flexibility -Paid time off

Cons

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3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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