Terrible - Inbound Customer Service Representative TP Employee Review

1.0
1 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Honestly, I didn't have any positive experiences with the company, but I loved my supervisors that I did have. They were very helpful when it came to improvement and growth, but they were very rare compared to other supervisors who only looked out for themselves and were willing to throw their representatives under the bus.

Cons

Very selfish superiors. Very unprofessional from the attire that the workers wore and their actions on and off the phone. I literally watched someone intentionally anger a customer so she could get off the phone. They will hire ANYBODY to do a horrible job at customer service and keep them.

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TP Response
7y
We are sorry to find out about your experience here in TP. Rest assured that your advice will be taken into consideration since we always aim to improve our work environment here to make work better for our employees. All the best,

Explore other reviews about TP

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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