When you need a manager for and upset customers or when customers doesn’t believe what your saying it’s hard to hold of one but let you be off the phone or be on busy to look suddenly they’re here. They grade you based off the conversation which give me personal anxiety because I know I found the script but let miss one part of if it’s a problem and also they expect you to make a call less the an 10min some of these cx are real slow and I’m not speak about the elderly because they are actually easy to deal compare to some of the younger ones. Also they don’t train well I wish they did better at training.
