The worst 3 months of my life - Call Center Agent TP Employee Review

It’s hard to know where to start when talking about the cons of working for this company. The biggest one for me, however, has got to be the amount of pure abuse I had no choice but to take from callers. Whilst this may not directly be the company’s fault, they offered absolutely no support for agents after dealing with such abuse and we were expected to brush it off and jump on the next call. Alongside this, in my role there was no way to transfer a call to a manager or escalate a caller to a complaints team which led to callers becoming extremely frustrated and abusive as they couldn’t understand how there was no manager to speak to. Before starting this job, I considered myself a strong person who isn’t easy to upset. During the three months I worked at Teleperformance, I have never cried as much or felt as depressed in my life. My breaks were often spent trying to compose myself in the bathroom before returning to calls. Waking up in the morning with the thought of having to go to work felt like a death sentence. As before mentioned, the pay for this job is minimum wage which is in no way enough to compensate for the inevitable decline of your mental health whilst working there. In my time at the company, I witnessed countless agents both men and women, reduced to tears and forced to walk out and quit on the spot. The employee turnaround speaks for itself. Out of hundreds of agents working on the campaign I was apart of, there wasn’t a single one who had been there longer than a year, with a new intake of around 50 new hires being brought in every other week to cover those who had quit (at least one daily) I wouldn’t wish this job on my worst enemy and often found myself looking at the cleaners and finding myself jealous that they weren’t on the phones. There’s no amount of money that could ever convince me to work there again and even walking past the office sends a shiver down my spine.