Great place to start...but not to stay - Operations Coordinator TSP Employee Review

Hello and thank you for your feedback about your time while at TSP. Thank you also for your more than 3 years of service while at TSP. We really appreciate your candid review (pros and cons) about working at TSP. We have heard and do know that pay is an issue. Unfortunately, many of our pay rates are dictated by client bill rates. If we continue to increase an employee's pay year-after-year without increases from the customers to our bill rates, we eventually risk going into the red. Profit margin doesn't even come into the equation - we're talking about a for-profit company essentially functioning as a non-profit where we aren't making any margin. We put into place a notification system to make our management team aware of an employee who hadn't had an increase in the past year. This resulted in the largest number of employee change forms being submitted and approved last year with just under $1M in merit increases being awarded to our deserving employees. We know this isn't enough and will continue to work with our customers. I couldn't agree with you more regarding people leaving managers not companies. This is partly the reason that this year alone, we parted ways with 6 of our managers. As we've grown, we learned (sometimes the hard way) that often the best technician doesn't make the best manager. Thank you again for taking the time to write a candid review about your time at TSP. We wish you continued success in your next career journey.