28 Dec 2015
TSP Response
10yThank you for your feedback, although we are disappointed to learn you find TSP a "shady company." We acknowledge some family relationships do exist, and we are proud of those relationships as they have made the company much of what it is today. However, in our senior leadership team there are only 2, a father/son relationship and a brother/brother relationship. We feel our senior leadership team is a very strong part of our company, and we are proud of the work that group has completed this year to make 2015 one of the strongest years in our company's short history.
It's disconcerting to hear you felt employees are not an important part of TSP and our owners do not have any loyalty to long-term employees. Our owners are actually getting ready to attend their 4th annual 10 year employee luncheon. Each year, our owners take time out of their schedule to have lunch with and thank employees who have reached 10 years of employment. In addition, several trips a year are made by our owners to visit with remote employees and reach as many as feasibly and financially possible.
We are really proud of our retention numbers and our product is definitely our people. We couldn't be more proud of our #TSProckstars and the work they do every day to exceed our clients' expectations on a daily basis.
Through our annual employee survey, we have heard and acknowledge communication has historically been an issue for the company. In 2015 we implemented a blog, text campaign, intranet homepage redesign, social media outreach, and even produced several videos to help communicate in many different manners with our employees.
Even with all these changes and initiatives, it sounds like we still have some room for improvement so we'd have loved to hear from you on how we can communicate better and more effectively.
We are looking forward to 2016 and hope you are as well. Happy New Year!