There are many things that this company will tell you that are far from the reality of working with them. To begin, don't be fooled by their "gift card" or "rewards" they offer during training or the hiring process. It's a facade.
Let's start with their "after hours" program they have. You are not allowed to clock in so that it appears that you don't go over your 40 hours and OT is out of the question, yet you are scheduled to work 12 additional hours on the weekend for only $65 after taxes. $100 is their base pay and for overnight and Saturdays, it's less (you have to do afterhours, or they will let you go so it feels like its forced labor almost). Most weekends are like the weekday, and you get little to no help. Management will openly ignore u, whether it be email or chat. There is no help or guidance, we are simply given mass amounts of information at once and that's that. If you have questions about anything, management just refers you to one of the hundreds of unorganized documents that are unclear and most times confusing.
If you are on a call with a merchant and management needs you, although they have the ability to check to see if you are already on the phone, you are bombarded with teams call after teams call to answer them for basically almost no help at all while trying to work with the merchant. There are many times where we would ask for assistance and never get a response but minutes later will get a call about why this ticket or issue was not handled. When you tell them that you did ask for help but there was no answer, it's a simple. OH ok.
When it comes to being asked to work on projects or training documents, they dump it on you having given HALF the truth of what the project entails. Be careful agreeing to a headache of a project with literally no option of getting out.
Getting into management,
I've never been so micromanaged to the point of where it reached my personal life. They need to know every little detail of your life all times and for what? David (the tech manager) runs his mouth so much trying to relate to others and their situations but its just blatantly inappropriate and intrusive. They make comments that shouldn't be made and if you go to HR or upper UPPER management (Cindy) to speak on these issues, you become the enemy. They claim to not have favoritism but that couldn't be any further from the truth.
And finally, the tech department,
To have a QA of 90% or higher, should be your clue as to why your employees are dropping like flies. Talus does not care if you can actually do the work and fix the merchant issue, they care about being apologetic and sincere about the company's foolish policies and ridiculous fees they tack on every month. So regardless of whether or not you do have tech experience, all they care about is the customer service aspect of it. In the end, they want employees they can burnout and manipulate. I speak for (almost) everyone there and past employees, that this is the worst display of management, company policy, and just overall care of your employees I've ever dealt with.
