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Tata Consultancy Services

Part of Tata Group

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Head of Contact Centers - Head of Contact Centers Tata Consultancy Services Employee Review

1.0
29 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Company provides options for basic medical, Dental and Vision coverage for their FTEs at split cost. Other options such as short-term disability are only available if the employee pays 100% of the premium. If you were grandfathered in as long-term or previous client employee, then expect to receive special treatment as you’re considered one of the cronies. Everyone else is SOL!

Cons

I was onboarded with this company toward the end of 2022 and lasted all of 6 months. Primarily because of two separate thought processes that run in parallel among management. (1) Old-school mindset of staff that were rebadged from the client (2) external staff who were onboarded externally and provided with a different agenda. This caused significant infighting and I would walk around every day knowing there was an element of personnel waiting to stick knives into my back, no matter the cost. Most of these people are callous, narcissistic, and short-sighted with a huge resistance to changing their mindset. It became apparent early in my tenure that my days were numbered, and I even began searching for a different employer after only a couple months on the job. Return To Office (RTO) was a joke and special treatment was given to the cronies while more newer employees hired directly by TCS were held to a different standard. This effort was eventually placed on pause due to excessive attrition. After the old-school staff realized they couldn’t get rid of me on performance, I was eventually set-up by a trifling female Supervisor on harassment/Conduct violation accusations. This was a mutual relationship but her knowing when it is a male vs. female, guess who is the one to be shown the door. She should be ashamed of herself, but I believe in Karma. Hope you enjoy your 15 minutes of fun and fame! Savor the flavor because it doesn’t last. Anyone applying to this company should proceed with caution! Very toxic and low-class environment. Case in point, half the employees are married but don’t have a problem cheating on their significant others. I witnessed this firsthand!

Explore other reviews about Tata Consultancy Services

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

good team to work on challenging projects

Cons

sometimes need to stretch overnight due to team's timezone

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Large client base. Talented people, have "cracked the code" on offshoring development and support.

Cons

For anyone used to working in US-based firms, the culture and politics will be difficult to understand and navigate. Internal policies and systems focus on the offshore delivery center model. Roles in the US do not fit into that mold, and obtaining approvals for simple expenses can require weeks and insanely high approval chains given the size of TCS. I needed approval from a global division head (a CEO direct-report) just to pay for a short training course. Missions of different departments are not clearly defined, so overlap and conflict are common.

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