Pros
Great pay and benefits due to being heavily unionised.
Cons
Everything other than pay was a con. Do not work for this company. They do not care about your mental health. All they care about is high call targets and after call work times. They will push and push you to hit an average of 5 minute talk times per call, which doesn't sound that bad until you realise you are talking to people about their cancer treatment, or trying to find out why someone wasn't paid a full benefit. It literally is not possible to be empathic and care about a member, whilst trying to get them off the phone in 5 minutes. Also their systems are so outdated and they don't want to invest money into making the dinosaur website more user friendly. Not kidding, 50% of the calls I would take were for people who couldn't use the website, or were locked out for no reason. Do not work for this company. It will ruin your mental health.