Pros
Company provides benefits such as "unlimited vacation", Fooda stipend everyday, Snacks provided in the kitchen
Cons
There are numerous cons for this department because of its poor management practices by leadership. As a JDA, you have a manager (lead), they report to a higher up and get instructions from them. In this chain of command, the higher up makes all the decisions that are told to be carried out by the team to do your job. As a JDA you have no respect in this department because the leadership verbally abuses their employees and at meetings use unprofessional language to talk to the JDAs. They even received "leadership training" recently, but it is of no use, since the leads and their boss still do not have a change in their behavior. We have minimum goals of cases to attain each week, and if these are not achieved, you get a warning. After 3 warnings, you are put on a Performance Improvement Plan, and I have seen no one come off of the plan. Basically, once you have three strikes, you are on the road to be fired without any help from your manager to do better. Also, you see in other departments that their managers and employees hang out outside of work or at happy hours at work, while this is far from the truth in this department. This department is such a toxic environment, and while all of this has been reported to HR there are very few changes made. You are not given lots of opportunities to talk to other people in the company unless you go out of your way to reach out to them. Overall, I would not recommend this position to anyone because it is not worth the hard work and no payoff.