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Texas Mutual Insurance Company

Engaged employer

Great company that cares about their employees - Information Specialist Texas Mutual Insurance Company Employee Review

5.0
27 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Texas Mutual is a great company to work for. I was there for over 4 years and it was a good experience. They truly care about their employees, they have a great company culture, good and supportive management, good compensation, everyone is nice and friendly. Great bonuses and benefits and it was overall a very positive experience and I would work for this company again.

Cons

It can get stressful at times and they could benefit from hiring more people who stay longer, as there was a high turnover in the department.

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Texas Mutual Insurance Company Response
3y
Thank you for your positive comments and even more thanks for serving Texas Mutual! We take great care to ensure our employees feel supported and have the tools they need to bring their best selves to work. Our Information Specialists hold a “mission critical role” as conduit for policyholders and injured workers receiving timely information and support. The demands of the role can be a challenge and we continue to assess and employ best practices to ensure a favorable outcome for all stakeholders including clientele as well as employees.

Explore other reviews about Texas Mutual Insurance Company

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent Company to work for. Always strives to do the right thing.

Cons

No negative opinions for working here.

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The mission and resources can be counted as pros as compared to other carriers, benefits are decent

Cons

Supervisor and Senior management additions and changes have been a nightmare. Abrupt changes to content and standards have been implemented with no guidance or direction. Already unmanageable workloads have doubled because directives are unclear, inefficient and not thought out, not from any realistic perspective from people completing the work. Staff is struggling to adapt to changes but supervisors and management insist “ we figure it out” burning valuable time guessing and results being rejected. Excessive meetings are help and promise to reduce workloads and provide clarification but things continue to deteriorate. Existing staff is required to attend extensive leadership training he but when positions open, outside candidates are hired WITH NO EXPERIENCE in lieu of current dedicated employees. Staff struggled to understand the roles of management as they don’t provide guidance or support and often have no recent work g knowledge of the current job, it’s demands and it’s process.

1
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Texas Mutual Insurance Company Response
10h
Thank you for sharing your feedback and for your years of service to Texas Mutual. We value your contributions and perspective. We appreciate your recognition of our mission and benefits and take your concerns around leadership changes, workload, and communication seriously. In recent months, the Claims team conducted listening sessions, which led to a temporary increase in meetings, but allowed us to gather meaningful feedback to better understand the employee experience and identify where changes were needed. As a result, we have taken meaningful steps to address these issues, including adding temporary staffing support and refining processes for efficiency. We are committed to maintaining strong talent across our organization. This means both bringing in leaders with broad claims expertise and fresh perspectives and investing in the growth of the talented people we already have. We are proud of our leadership development programs and our track record of promoting employees from within. It is important to us to recognize the hard work of our teams and to support our employees through change. Both remain active priorities for our team. Thank you again for sharing your perspective and for your continued contributions.
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