Pros
You get to work from home, your hours are pretty flexible and time off is not a problem if you do it with enough time in advance. Some friendly people (SOME)
Cons
TCS is not the worst company in the world, but it is certainly one of the most unprofessional I have ever seen. I really wanted to like them, as I am not one to hold grudges with past employers. There are some good things, but the truth is the truth. Everything is a mess here. They have problems with their clients left and right and it's because they don't think about quality over quantity. They expect you to learn a ridiculous amount of information and pretend to be an expert on something you know nothing about. Test chats are nothing like the real chats, and you are not informed of everything you should know but then you are scolded for your shortcomings. They do try to cover all of this up with the facade that they are friendly and open to feedback, but in reality, they are constantly harassing you over everything. You are required to read and respond to the lengthiest Emails of all time even on your days off, which is illegal by the way because they don't pay you for it. There is a high turnaround rate for a reason. While I worked here I saw at least 20 people disappear and none on good terms. Be prepared to sell scams and crappy products to innocent people because every client this company has is dishonest and have horrible reviews online. You are constantly getting berated by chatters who are not happy with the service and somehow you are supposed to make everything ok, even though it is the chat shop's fault for not working with a single legitimate company.