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The Cheesecake Factory

Engaged employer

Nope - Server The Cheesecake Factory Employee Review

1.0
1 May 2018
Recommend
CEO approval
Business outlook

Pros

Good money - if you turn tables fast and don't mind slaving over a shift. Not recommended for the thin-skinned people.

Cons

It's pretty much a cult. Indoctrination starts on day one of training. If you posses any ambition outside the restaurant industry or have an independent spirit, steer clear. You are always forced to claim more than you made during a shift. Management does not care about you. THEY DO NOT CARE ABOUT YOU, unless you "suck up." They will not defend you, unless it's in in their best interest. The management I worked under were cold, blatantly self-serving, arrogant "cheese heads" who were clearly on board the crazy train in route to cheesecake glory, ready to take advantage of their positions. Drug and alcohol use among the servers is rampant, and I don't mean the occasional nitecap after a busy evening shift. It became more apparent the longer I was there. Learning the ins and outs of the menu is a daunting task. 100+ items. Most food is dated, uninspired rehashed americanized 'ethnic food' crap that your local diner will do so much better. Last, but not least, the famed cheesecake the chain is reverend about, their namesake, their bread and butter - is basic, at best. What can you say, you can't expect much from pre-made frozen "cheesecake" put together at some factory. I strongly believe the factors stated above are only a fraction of the problems The Cheesecake Factory possesses when it comes to their employees and working conditions. If you value your soul, stay away.

Explore other reviews about The Cheesecake Factory

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great training, great benefits fun coworkers

Cons

Long hours, parking not the best

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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