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The Cheesecake Factory

Engaged employer

Management is hard to understand - Designited Trainer The Cheesecake Factory Employee Review

2.0
19 Feb 2010
Recommend
CEO approval
Business outlook

Pros

The money is good, if they like you and schedule you well.

Cons

Management is hard to work for. Rather inconsistant on many issues so you can be doing it right and still be wrong. The worst part is that management is blind to issues in the restaurant. As a waiter, I have had numerous (daily) occasions where it can take 15 (or more) minutes to get drinks from the bar. This reflects on the server as "slow service times" is is grounds for a written warning — but adding another bartender and opening the service bar when it is busy is out of the question. Gotta' watch the labor costs.

Explore other reviews about The Cheesecake Factory

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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