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      The Connection

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      The Connection reviews

      If you have little to no work experience this is the best place start. - Customer Service Representative (CSR) The Connection Employee Review

      4.0
      9 Oct 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      You can work remotely. They promote from within and have a lot of employees that started out as a CSR and that now train other CSR's or are now supervisor's themselves. The training they provide is very thorough. You can enter contests and if you win earn gift cards. You get compensation for good attendance. If you have questions after training their still helpful and always give reviews on how you can improve. Sometimes they provide equipment. They have PTO.

      Cons

      Can't really think of any at the moment though i am sure there's at least one.

      Explore other reviews about The Connection

      5.0
      1 Feb 2024
      Program supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The work is straightforward and you get trained properly on how to do your job when you first start out, and the team supervisors do coach you to keep improvement happening. PTO plan is amazing! With the client I'm working with, I feel fulfilled at the end of my day with being able to help the customers out.

      Cons

      Since the pandemic hit in 2020, there hasn't been a lot of company engagement with everyone like it was back in a brick-and-mortar setting. That is improving though!

      3.0
      31 Dec 2025
      Case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good foundation for your resume

      Cons

      Disorganized Little support or training Understaffed constant confusion

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