Not worth it - Anonymous The Container Store Employee Review

1.0
13 May 2014
Recommend
CEO approval
Business outlook

Pros

The starting pay is good for retail. And the discount is great(you won't get enough hours to buy anything though and it's all overpriced anyway). They do hire great part time people.

Cons

So many it's hard to know where to begin! You're hours will be cut, not just a few hours here and there but you will literally have weeks where you are scheduled for 3.5 hours for an entire week. And new people will be hired. Not just one new person, a group of new hires. All with the same availability as you and 15 other employees. The management will speak to you like you're a child. Very condescending and make you feel like an idiot, for no reason whatsoever. If you aren't a suck up you won't do well here. There's no confidentiality. If you call out and give a reason the management will let the store know why. You can't talk to fellow employees about anything except the container store. The management team sits in back and watches the store on the tv's and if they see you stop to say hi to someone they're right on you, even if there isn't a single customer in the building and even if you are talking while working. If you quit, you are not allowed to tell anyone you are leaving until after your last day (strange). They micromanage sooooo much!! They rave about training and empowerment but it's not true. They will make you role play in front of the store and then pick you apart in front if everyone. Breaks? Just your mandatory lunch. If you work 7 hours you will get a 30 min unpaid lunch. No 10 or 15 min break. Most places you would get a 30 unpaid and paid 15min for those hours, especially being on your feet all day. They rave about training. But all it is is brainwashing employees to sell, sell in the way they want you to. You can't go up to a customer and ask "can I help you". They want you to say "omg I love your purse! Do you have a lot of purses?! Do you need a shelf or closet for your purses? Here let me add this stuff to your cart that I KNOW you need!" People there want to get to know one another but are not allowed to. It's sad really bc the people they hire truly are great people, smart, educated and hard working people.

Explore other reviews about The Container Store

5.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great Customer. Customers come in and find the time and energy to be positive making for a great working environment.

Cons

Sometimes product can be inconsistent.

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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