Never Never Land - Chauffeur The Driver Provider Employee Review

This review saddens us to read. Not simply because it is critical of our company , but rather because it is a rebuke of excellence. Our clients are predominantly corporate event attendees, Fortune 500 businesspeople, and guests of high-end resorts. As such, there is an expectation of high-end service. This reviewer disagrees that such expectations are appropriate for "professional drivers"...that we should not expect our team members to adhere to client standards of attire and conduct. Our position is that we hire and train "Chauffeurs", not merely "drivers". The standards that are acceptable for taxis, Uber/Lyft, independent operators are simply not to the level that we or our clients expect. We have a written code of standards that is presented to all chauffeurs at the outset of employment, and is readily available 24-7 through our dispatch team. This is no surprise to anyone, at the outset or through the entirety of their time with The Driver Provider. There are myriad other work options for those that do not believe in adhering to our standards. Our clients require those standards of us, and we require it of our chauffeurs. Some clients ask that our chauffeurs train to learn the specific needs of their guests. We respect and participate in such training when requested, and absolutely compensate chauffeurs for their time when they do so. Any chauffeur that claims otherwise is simply not recording their time correctly, which can be easily remedied. To characterize this supplemental training as punishment is concerning. We are saddened that this reviewer feels the way they do and yet continues to voluntarily maintain employment with us...this is not a good recipe for success or happiness.