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      The Hanover Insurance Group

      Engaged employer

      The Hanover Insurance Group reviews

      It can be great - Customer Service Representative (CSR) The Hanover Insurance Group Employee Review

      4.0
      11 Jul 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Clinic and great cafeteria on premises. The setup is such that there is a support network available for representatives that get situations that they aren't prepared for. Pay and benefits are reasonable.

      Cons

      If you get a bad supervisor, HR will not have your back. There is constant employee shuffling, so if you have a good team one month, you might have a poor group that you have to work with the next.

      Explore other reviews about The Hanover Insurance Group

      5.0
      30 Oct 2025
      Director, business operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Value-driven Promotes from within Highly focused on employee development and growth Excellent benefits!

      Cons

      Technology in our space was a bit dated but the company was actively moving towards remedying that when I left

      4.0
      21 Jun 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work/life balance. Manageable workload. Clear expectations.

      Cons

      Payment structure could be better, but the same could be said for most carriers.

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      The Hanover Insurance Group reviewsThe Hanover Insurance Group Customer Service Representative (CSR) reviewsThe Hanover Insurance Group review