Customer Service Representative - Call Center/Customer Service Representative The Home Depot Employee Review

1.0
1 Aug 2016
Recommend
CEO approval
Business outlook

Pros

**Warning** Accept an offer of employment at your own risk. There are a lots of office politics at Home Depot.com (Georgia). Otherwise, this is a good company to work for but some of those in leadership positions; some of the managers, supervisors and team leads, have created a work environment that is full of tension and strife with ritualistic tactics they carry out on a daily basis. It starts at the top and trickles down. Their office politics are a combination of spying on others, brown-nosing, back biting, eaves dropping, gossiping, lying on others and conspiring against those they see as a more qualified and more talented than they. Most of the managers, supervisors and team leads run in cliques and stick together and if one of them don’t like you, they’ll blackball you so that no one else will. The majority of these leaders are very immature, very unprofessional and unqualified to be in their role but the superiors who are largely responsible for promoting such individuals do so as a personal benefit and set out to promote them rather quickly. The environment would remind you a lot of middle-school. On the other hand, if you come to work every day, mind your own business, don’t join cliques, have uncompromising work ethics and carry yourself in a professional manner, more than likely you will be the very one who will be picked apart by your team lead or supervisor on a daily basis about something minuscule. It is common practice that some of the best and brightest people quit soon after they’re hired or end up being fired by one of the leaders who saw them as a personal threat. As you can imagine, the turn-over is very high. Note: this company has a team of social media managers who monitor all social media sites in order to eradicate any negative post made about this company by posting things that say the complete opposite of what is truth about them so don’t be surprised to see an influx of glowing posts.

Cons

(1) The employees do not get employee discounts. (2) Customer service reps are pushed to meet sales quotas but they are NOT paid commission.

Explore other reviews about The Home Depot

5.0
24 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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