I LOST money working there - Outside Sales Consultant The Home Depot Employee Review

1.0
23 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Training period paid $300 week.

Cons

It should be illegal to do what HD does to people in this job. 1. 100% commission (half when sold and customer pays their down payment, 2nd half if customer is happy & pays remainder) 2. I only had one customer pay second half entire time there. Could only afford to stay in job for a few months due to it causing me to go into debt. 3. If anything goes wrong they take entire commission back. 4. Training is terrible. Nothing but youtube videos. 5. Product in most cases cost twice what your competition is doing job for. 6. You only get decent commission rate if you upsale an unnecessary warrany. Dont get it customer is unhappy. 7. Felt immoral selling product to people who really could not afford it and HD wanted us to scare them into buying it. Say things about black mold if roof is leaking, etc.. 8. $0 reimbursment for mileage. Required to go to leads to run down trailors or worse where home was cheaper than roof job. Many jobs were 3hr round trip. Had to return to homes that bought multiple times for addutional paperwork due to management mistakes. Still $0 milleage reimbursed. 9. Forced to work in store every Saturday for free. Required to take a picture of yourself when you got there early in the morning to send to manager. 10. Many more, but HD has already wasted enough of my time and money. Hoping this helps the next person from taking this job.

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5.0
6 Jun 2026
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CEO approval
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Pros

culture, work life balance, benefits offered to employees

Cons

working from office 5 days a week!

5.0
24 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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