9y
Thank you for your review! We appreciate your concern, and compensation is so important to our company that is by far our biggest expense. The average hourly rate in our company is currently $19.47. Since this is the average there are naturally trainers who make less than this and trainers who make more than this. Many trainers that are on the lower side of the $19.47 average tend to be in certification, which even though the hourly pay for certification is the current minimum wage rate, this is MUCH better than having to pay to get certified like you do with other personal training companies. Furthermore, our compensation is right in line with entry level pay for personal training companies around the country.
In addition, it is concerning to us that you feel there is a lack of communication between management and the trainers. Each month you attend a Regional Meeting, at which the CEO gives a forecast of upcoming studio and region openings, as well as launches major new campaigns, announces important promotions, and highlights examples of the company’s core values, from amongst the trainers. We are always looking for more ways to better communicate with the trainers because it is of utmost importance to us that you feel empowered to do your job well.