Pros
The people that work there are the best and actually care about making customers happy. They actually still have hearts after beingg treated like crap from the owner and rude customers. Even when customers excell at being THE ABSOLUTE WORST, they smile and walk away. When there are sweet regulars who come in, they really make them feel at home. Its amazing to see how people still care like that. They commit and they should expect the company they work for to take care of them and be sympathetic and understanding but they dont because "its the raymond" and it doesnt work the way a normal restaurant should. Its a shame. The bar and food is great. The way its operated and owned is the worst. This place is beyond understaffed and god forbid you actually have a grandparent that is dying or have an injury and cant make it to work, they are less than understanding.
Cons
Unfortunately, there are so many....The owner spies on employees daily, through a security system that should be used for documenting something that requires security footage. She also has no service background and understanding of how rude customers can be to employees and constantly comps anything to please them since she is beyond obsessed about their rating on Yelp which is bs since everyone who uses Yelp to complain only does it because they had one bad experience. She frequently shows up unannounced, and tells all the customers who are just trying to enjoying their lunch break or business meeting that she owns the place. I've seen her sadly accuse even the most veteran employees, of stealing from her as well. Also there is a creepy waiter that gets handsy (he'll say he was being friendly) and if he touches you, dont say anything about it because you'll be fired as a lawsuit liability :)