Great - Anonymous employee The RealReal Employee Review

5.0
21 Jul 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is growing - fast. Everyone is busy, and working hard to better the organization as a whole. The RealReal plays a part in a few different industries/categories: Fashion/Retail (Luxury Products), eCommerce, and sustainable products (a way to repurpose/recycle products). Each person hired in does not have to fit into all categories simultaneously, which gives everyone a fair shot to prove themselves in a role they are interested in. On the same note, everyone hired in really does have a specific purpose with their team and overall end goal with the organization, so you really get to see the contributions you make. From the time a consigner hears about us, speaks/meets with us, and their product is put up and sold on the site; there is someone in the process that played a big part in making it happen. You get exposure to all sides of the organization - everyone is involved We get to look at beautiful high end products, and meet/network with great people. Overall, there is a lot of opportunity for career growth and personal advancement.

Cons

We move fast - and sometimes that's overwhelming. We are still in start-up mode - again, we move fast, and what's more: you've got to be able to make efficient decisions on your own. Even with all the people we are bringing in, you're still acting as an independent contributor because of the fact that each role is so specific and often crucial in the consumer experience. Structure is still being solidified - in 6 years, we've seen some tremendous growth. To account for the growth, the organization is outgrowing old processes - which sometimes can cause disruption in your day-to-day work flow depending on how long you've been with us. It's normal to see in fast-growing companies, but can be difficult to juggle/manage.

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The RealReal Response
8y
Thanks for taking the time to write of your experience, and yes, we have growing pains and are always in a learning mode. We welcome feedback, and know we ask a lot of people, and also give a lot of opportunity.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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