Unattainable sales Quotas and expectations - even when working 24/7 - Luxury Manager The RealReal Employee Review

2.0
14 Sept 2020
Recommend
CEO approval
Business outlook

Pros

I love the overall concept of TRR: sustainable fashion and the re-sale market. I truly believe in the Circular Economy!

Cons

Expectations are extremely disconnected with reality. Monthly goals/ quotas are astronomical- even for a seasoned sales professional like myself. You are expected to have your calendar open from 8am-9pm, weekends included. I love working hard- and am very good at it. But Management has become detached from reality and turned into something rather mechanical. Currently TRR is hiring around the country- and in turn, Quotas are even higher and more unattainable than ever. The end result to hiring more is an extremely low base salary, and very few individuals will make monthly bonuses. And during this "period of growth" at TRR, I've been vocal to Upper Management about personal growth Opportunities, that instantly fell on deaf ears. I feel like a machine. Bots can ultimately do this job, sadly. I miss the personal, luxury level attention I used to be able to give my Consignors at TRR. Now- it’s just about generating units. It’s a Real, Real shame. I hope things turn around, as there are many talented ALM’s and LM’s on staff.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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