Interesting time to look back on... not for the weak - Account Luxury Manager The RealReal Employee Review

2.0
3 Aug 2025
Recommend
CEO approval
Business outlook

Pros

meeting interesting people; working with a great group of sales colleagues; acquiring fashion industry knowledge

Cons

was honestly traumatic; horrible experience with team manager with little HR support; dealing with irate consignors who take their anger towards the company out on you; zero work life balance, legit forgot I had a non-work phone while working here

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The RealReal Response
10mo
Thank you for taking the time to share your experience. While we’re glad you found value in your colleagues and the industry exposure, we take concerns about management, support, and work-life balance seriously. Your feedback is a reminder of the importance of strong leadership and clear, consistent communication across all teams. At The RealReal, we are continually working to improve our employee experience and appreciate your insights as part of that process. If you’d like to share more, please feel free to reach out at https://therealreal.allvoices.co/.

Explore other reviews about The RealReal

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

it was really easy and great benefits

Cons

doesn't help to build a real career, and not a lot of learning involved or real experiences

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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