its a "meh" from me - Server/Waiter The Smith Employee Review

3.0
30 Jan 2025
Recommend
CEO approval
Business outlook

Pros

For the most part the team is wonderful. Most of the team is very helpful and attentive, truly no question is a stupid question. When there is a menu change they hold meetings and present everything during pre-shifts, a very thorough procedure that earns them some points.

Cons

Splitting parties of 10 or more can be understandable, However, you are looking at splitting 3 parties with other servers who are also splitting other parties. You're left trying to coordinate with the entire restaurant and at times serving the party by yourself but still having to split the profit. The more you bring up an issue the more its reflected on your schedule. At some point you'll get the "we've noticed you aren't happy here" talk. That's the hint that soon after you'll get fired. This includes everyone, even managers! The amount of people that have come and gone from there is incredible!!! This is in big part due to the gm. Management is stretched so thin that its nearly abuse.

Explore other reviews about The Smith

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Great team -good money -delicious family meal

Cons

-loud and can be stressful

3.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Very strong product that it is easy to stand behind as a manager Great spoken values that underline a desire to make people happy and create great hospitality experiences Chances for people to grow, learn, and develop

Cons

Operations focus takes away from the emotional health of the place Management can be hostile, mean, choose favorites. Not easy to see them as people who actually care about their employees.

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