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The UPS Store

Part of UPS

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Great place to build customer service skills - Customer Service Representative The UPS Store Employee Review

4.0
21 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Supportive team and management, flexible hours, fast-paced environment keeps you engaged, good place to gain experience, and fair treatment of employees.

Cons

Physically demanding at times, especially during peak hours, limited growth opportunities for part-time staff, repetitive tasks, occasional understaffing, and pressure to upsell services.

Explore other reviews about The UPS Store

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

3.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

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