Pros
Bobby and Craig were great resources to learn from and will do their best to help you if they actually have time. There is a stocked beverage fridge loaded with caffeine and sugar to keep you going on those 14hr days.
Cons
Three18 is all about promises and making sure that they never deliver on them. When I started at Three18 I was told within the first three months they would help me obtain two Apple certifications and a Microsoft one. All the certifications would be paid for by them assuming I passed and I was told they would lay out an agenda for learning and testing. After 6 months of reaching out to management and asking what was going on and getting no answer I finally gave up. Part of my negotiated desired salary was dependent on those certifications. They like to keep all their employees on salary pay so that you can be worked 60 to 70 hours a week and not get paid overtime. They say you will have weekends off but that is hardly ever the case. Taking a lunch break is pretty much out of the question since there is nowhere for that time to be accounted for and management will later question why you haven’t made the quota of billable hours for the day. You will be told it's not about “getting your 8 (billable)” but it is. Employees are HIGHLY encouraged to have an hour of billable for every 45 minutes worked (4 under 15 minute tickets rounded up within 45 minutes) enabling 318 to pad their bank account that much and overbill their clients for work that wasn’t performed. Bonus programs are laughable and non-existent on paper. Nothing is kept on paper so that there is no record if you ever go to redeem your bonus. Turnover is also extremely high. This company will burn you out, kick you to the curb and hire the next sucker they just sold their “dream” to. In the six-month time frame I was there we lost over 10 employees some of which had been there for many years. The office working space is inefficient, unwelcoming and there is nowhere to call your own. There are no desks unless you count the conference table or plastic folding table that we were told was temporary (1 year later and it was still there and being used). You must purchase all essential tools and diagnostic equipment to do your job, and you will not be reimbursed. Company profits are spent on useless items like an AstroTurf lawn, loveseat for the patio, Ping-Pong table and shuffleboard table no one uses - instead of buying a real workspace to sit at for staff. The chairs were all broken; padding was gone and will hurt your back by the end of the day. I once witnessed management speak their mind after interviewing a new candidate calling them a “%^&^$ moron we will never employ” only to see management then turn around and hire them the next week. Do not work for this place if you do not set a goal to be in and out within 6 months before you are either burned out or are tossed to the curb and someone else is hired at a lower rate to fill your spot.