Pros
Prior to Dex/Thryv taking over the bloodied carcass of the former YP / AT&T Yellow Pages, there were several positives attributes: Pay, benefits, diverse product offerings, vacation time, etc. Back in the day, the Yellow Pages were Google before Google was Google. Print was a very powerful medium. Sadly it suffered a long, painful demise. Little know fact, AT&T was the very first company Google reached out to when they sought a reselling partner for their growing Adwords platform. We helped build their business into the colossus it is today. While it wasn't a perfect job, I am thankful for the lengthy career I had at YP prior to Thryv coming in and completely obliterating the place.
Cons
Once Thryv took over YP, it was an immediate toilet plunging. True story: During CEO Joe Walsh's first-ever speech to the YP sales team he warned everyone that 75% of the management team and 50% of the sales team were going to be let go in short order. He wasn't lying. Within weeks, entire cities of management personnel were discarded. And shortly thereafter, a constant beatdown of the sales force ensued with endless job threats and carnage along thew way. True story number two (and what ultimately convinced me to leave). Joe sent out a Holiday memo to the entire YP team. It went something like this..."Thank you for your services YP Team. You are critical to the success of our team and have outsold our existing employees by all measures. We hope you enjoy this special holiday time with your families. Oh, by the way, we still need to let 50% of you go. So, I recommend you get yourself in the top 50% or you will be fired before year's end! Happy Thanksgiving everyone." Though the words are slightly paraphrased, that is an absolutely true story. Who would want to work under those conditions? As for Thryv's software product, it's a poor man's CRM. I sold several clients this faulty product before I left the organization, and not one of them were properly fulfilled by the design team. I had to cancel every order I made because fulfillment was completely botched. What other cons were there at Thryv? Declining pay, low morale, lazy local management, high employee turnover, nazi-like senior management, etc., etc., etc. And finally, my headline, "Are some of these Glassdoor reviews are fake?" I have serious concerns about Thryv's inflated positive review numbers. In 2019, someone wrote a review stating they enjoyed a lengthy 10 year Graphic Design career with Thryv in Grand Rapids. I worked that market for over 20 years. There haven't been graphic artists on staff in that city since the early 2000's. When Thryv took over, everyone moved to home-based offices. There were NO graphic artists on staff with Thryv in Grands Rapids...ever. So I call BS on that positive review. My guesses that multiple of these reviews are similarly faked.
