Supportive teammates, but leadership lacks genuine listening - Sales Representative Tilt Employee Review

People are wonderful, mission is great, flexible working schedule. Good growth potential if that’s your jam.

Busy start up culture—you wear a lot of hats and that can be challenging.

Flexible working schedule and remote work if you can hold good boundaries.

Culture, poor change management, lack of accountability for leadership, truly this job has been a nightmare for the CSM team. For future CSM prospects: get very clear on the commissions structure. There have been recent changes that make retaining customers extremely challenging and you will need to maintain 98% retention in order to get your full commissions. In Q1 of 2026, only one CSM was able to do that. The recruiter is not in the loop on this, so I would really recommend asking more details of the hiring manager to ensure there is a solution in place to prevent this in the future.