Sinking Ship - Sales Development Representative (SDR) Tipalti Employee Review

2.0
4 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Free lunches, some cool people, solid benefits and pay/commission structure is fine when management isn't trying to nickel and dime via territory changes and every changing qualification criteria.

Cons

Tipalti is a sinking ship. Product has close-to maxed out its growth within the AP market. CEO is too focused on taking the company public for his own ego/fulfillment and has put up a wall of middle/senior management that has isolated him from the actual sales process for both him and senior management within the sales department. Sales Management cannot make a well-supported decision and stick to it - instead opting to make drastic changes (such as shrinking territories overnight) that seriously cut down on revenues. They then don't own up to these mistakes and take it out on SDRs. Within the past few months there has been a slew of hires/promotions of people into managerial positions that lack the necessary experience and drive to help their SDRs succeed. Not a great place to begin a sales career expecting decent mentorship. Quotas are not unreasonable, but there is a lack in consistency of what actually qualifies - seems to be a push from up top to try and do whatever is possible to ensure less commission checks are cut.

Explore other reviews about Tipalti

5.0
10 May 2025
Recommend
CEO approval
Business outlook

Pros

Great job to start with

Cons

Low salary for the job

2.0
18 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people. My direct manager was excellent and very supportive. Free lunch when in office. Health benefits are okay.

Cons

There have been numerous layoffs, and overall it feels incredibly unstable. The product has a lot of issues, which makes the onboarding role much harder than it needs to be. When deadlines are missed, leadership tends to blame the onboarding team, even when you’re doing everything you’re supposed to and the challenges are outside your control. It doesn't help that the Product has a lot of issues, and leadership will push on us to sell on more product features, that will make implementation even longer and the features are not ready to be used by customers. Sales regularly overpromises to customers, then avoids accountability when those expectations can’t realistically be met. Most process changes seem to benefit Sales while making onboarding even more difficult. Pay is below industry standard, and as a result, many of the strong employees don’t stick around for long. While my coworkers are great, it seemed like everyone was miserable. Always complaining about customers, leadership, turnover, layoffs, low pay, and questionable policies. It's not a healthy work environment, and leadership needs to introduce changes immediately if they want to attract and retain talent. Performance is heavily data-driven, which isn’t inherently a bad thing. However, evaluations tend to focus too narrowly on metrics like average implementation time, without fully considering the many factors outside an employee’s control that impact results. As a result, overall performance and contributions don’t always feel fairly assessed.

3
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