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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Toast is GREAT and TERRIBLE! - Account Executive Toast Inc Employee Review

      3.0
      6 Jul 2022
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - You get paid well when you stay. - Time off is generally not denied. - Because many of the people who work here are restaurant folk, you will find remarkable human beings with irrepressible personalities at every turn. - Toast really tries to take care of you on company events. QBRs and annual sales meetings are fun and well catered. They give you time to explore the place they've just flown you out to. - You can move into awesome positions from here.

      Cons

      -Pay is on the backend. Your customer have to go live for you to get paid. Restaurants take a LONG time to go live. - Rewards for overachievement tend to be RSU's which take 4 years to vest. -There is an annual over-attainment bonus which you won't get if you leave before January and is often +$20k. -Leadership is concerned with making themselves look good no matter the effect on subordinates. But, it's sales. So if you preform well, you'll be rewarded and left alone. -You are the BDR, the account manager, the closer, and the support tech. They tell you you've come to hunt new business, but you are really responsible for everything because Toast's support structure are awful. -Some of you pay is based on the performance of onboarding which you have no control over, insight into, or communication with.

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      Toast Inc Response
      3y
      Thank you for taking the time to share this detailed feedback. I'm glad to hear there are many aspects of life at Toast that you're enjoying, and that you feel connected to the restaurant community. However, it is disheartening to read the concerns you've mentioned here. We understand this role can be challenging, so we're constantly working to improve the experience for our team so they can focus on what they do best: selling. Our compensation plans have been designed to align and balance the company's goals with the best interest of our team, and they are always evolving. To this point, I value your input and will incorporate it into our planning process for our 2023 compensation plans which we are kicking off later this month. I'd love to discuss it further if you're up to it. Please put time on my calendar- my virtual door is always open. - Joe Starzec, VP of Sales

      Explore other reviews about Toast Inc

      5.0
      10 Jun 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      8 Jun 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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